Citin Loft Hua Hin, Citin Hotels Thailand
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FAQ
Free Tuk Tuk Service, WiFi, Daily Breakfast  
How many stars is the hotel?
3 Stars
How do I make direct contact with the hotel?
Please email, call or fax the hotel:
Email: enquiry@citinlofthuahin.com
T +66 32 533 778-81
F +66 32 533 722
If I make an online booking, will I be offered a ‘best rate'?
Online bookings generally offer the ‘best available rates' for that date and time.
What types of rooms are available and what are the differences between room types?
There are 3 room types available:
40sqm Superior King or Twin:  Spacious, contemporary room with large, private balcony.  King or twin bed options.  Ensuite bathroom with shower, standard bathroom amenities and wall-mounted hairdryer.  Additional amenities include TV with cable, in-room safe, fridge, minibar and more.

65sqm One Bedroom Suite:  Roomy one bedroom suite featuring a king sized bed with spacious living and dining area and large private balcony.  Ensuite bathroom with shower, standard bathroom amenities and wall-mounted hairdryer
Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of two guests.
Are my credit card details necessary when making a reservation?
Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival.
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
If a cancellation or change to the original reservation is made less than 1 day (24 hours) prior to arrival, there will be a cancellation charge equivalent to one night's accommodation charge.

Kindly contact us in advance for cancellations or changes, in order to avoid the cancellation charge, at reservations@citinlofthuahin.com
Do you have a pets' policy?
Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.
What are your check-in and check-out times?
Check-in time is 2:00 pm.
Check-out time is 12:00 noon.
Is it possible to check-in early?
Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages.

For an early arrival request, kindly contact our reservations at reservations@citinlofthuahin.com
What is the charge for a late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on your room rate or room rates offered at the time)
Check out after 6.00 pm: Full overnight rate

The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at reservations@citinlofthuahin.com
Do you have non-smoking rooms?
All rooms are non-smoking.>
Do you have twin, triple and quadruple rooms?
Citin Loft Hua Hin offers a choice of king size or twin bedded rooms. The hotel does not have triple rooms as a standard, however, upon request an extra bed can be arranged.
What is the cost of an extra bed?
An extra bed is offered at THB 600 nett with breakfast for 1 person.
What is the hotel's policy regarding children?
  • There is no charge for child below the age of 12 years sharing a room with parent(s) on existing bedding.
  • If an extra bed is required, regardless of age, an extra bed charge will be incurred
  • Children 12 years and above are charged the full adult breakfast price of THB 150.00 nett
  • Children between the ages of 5 and 11 years are charged a rate of THB 75.00 nett per child/breakfast
  • Complimentary breakfast for children under 5 years old
  • Does the hotel provide baby-sitting services?
    The hotel does not provide baby-sitting services.
    Are baby cots available?
    Yes, baby cots are available upon request and at a charge of THB300
    Where is breakfast served and at what time?
    Breakfast is served at restaurant which is located at Lobby level, from 6.30 am to 11:00 am.
    How many restaurants do you have and what are they?
    We have one restaurant, which serves local and International dishes.  It is open from 6.30am to 10.30pm.

    What is the cost for an additional breakfast?

    It would cost THB 150 per adult and THB 75 per child

    Is vegetarian cuisine available in the restaurant?
    Yes, it is available at the restaurant
    Is the food served in the restaurant ‘halal’?
    Strictly speaking the food served is not processed in ‘halal’ style; however, we have dishes available that are pork free
    Do you have 24-hour room service?
    Regrettably, we not do provide any room service.
    Do you have coffee/tea making facilities in the rooms?
    No, we don’t, however, all rooms are equipped with a hot pot for boiling water.
     
    General Hotel Information
    Is there a swimmimg pool? What are the length, width and depth of you pool?
    Yes, there is and it is located on the roof of the hotel.
    Depth: 1.20m. Width: 3.65m. Length 7.35m.
    Do you have hairdryers in the rooms?
    All guest rooms are equipped with hairdryers.
    Does the hotel provide iron and ironing boards in all rooms?
    Iron and ironing boards are available on request. Kindly contact the housekeeping department.
    How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
    The property is about a 3 hours drive from Suvarnabhumi Bangkok Airport.
    Airport transfers from the Hotel to the Airport is around THB 2,000.
    Transfer from the Airport to Hotel is around THB 2,000 and is provided upon request at the Airport itself.
    Can luggage be stored at the hotel whilst I travel elsewhere?

    Yes, for a maximum of 30 days at a cost. If your belongings are not claimed after 90 days, the hotel reserves the right to remove them.

    What is the weather like at different times of the year?
    Weather is warm throughout the year with April and May being especially hot and sticky.  June to September are cooler months (24-28c), however, it is the rainy season.  The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional showern.
    Is the tap water safe to drink?
    No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms on a daily basis.
    Is there a doctor on call?
    We have arranged for an on-call service of Doctors from the nearby Sao Paulo Hospital which is 5 minutes away from the hotel.
    How far is the nearest hospital?
    The nearest hospital is the Government Hua Hin Hospital, 10km and 15 minutes away by car from the hotel.
    Where is the nearest bank or currency exchange?
    The nearest reputable bank with currency exchange is the SCB Bank{Siam Commercial Bank}, Exim Bank, KTB Bank{Krung Thai Bank}, 5 minutes away on foot, located on the main Petkasen Road.

    For detailed directions, kindly contact the reception.
    What time do banks open?
    8.30 am – 3.30 pm, Monday to Friday.
    What voltage is used in Thailand?
    The voltage in Thailand is 220 volts.
     
    Business Traveller
    Can I connect my laptop in the room?
    Yes, via LAN and a wireless connection. For log-in and password, necessary for use of this service, kindly contact the reception.
    What kind of internet connection do you provide and what is the cost?
    For guests who make bookings through the hotel's own website www.citinlofthuahin.com Internet connection is offered on complimentary basis, otherwise, the costs are as follows:
    Hi-speed internet of 2 Mbps (shared speed)
    15 minutes – THB 30nett
    30 minutes – THB 50nett
    1 hour – THB 70nett
    Are dual telephone sockets available in rooms?
    No, they are not.
    What is the hourly/daily rate for limousine service?
    No, we do not have the above service but for arrangements, kindly contact our reception.
    Are secretarial and other business services such as translation available?
    Business centre services are limited to faxing, photocopying and Internet stations.

    Shopping and Tourist Facilities

    Do you have a tour desk?
    No, however it will be our pleasure to arrange for tours with outside travel agents who offer such services. Kindly contact our reception for further information.
    Are there shopping centres nearby?
    Hua Hin is a small town and shopping is by way of night markets, street stalls and small locally owned shops, there are no large shopping centers in the town.
    Disclaimer: Facilities and services may be added or removed at the hotel's discretion, if necessary please check with the respective hotel for their latest list of facilities and services.
     
     
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    Malaysia
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    Citin Loft Hua Hin
    #120/22 Soi Huahin 78,
    Petchakasem Road, Huahin,
    Prachuabkirikan 77110, Thailand
    T +66 32 533 778-81
    F +66 32 533 722
    enquiry@citinlofthuahin.com

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